Refund policy

Damages and issues

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Return or Refunds

Refund is available only when in the following cases:

1. If the order is cancelled from our side due to some issue with order. Please note that only we are able to cancel and initiate refund.
2. If you receive the wrong item
3. If the item is defective or damaged

Please contact us at mastercologne.official@gmail.com or +91-9082795978 for any of the above issues and we'll advise you on the next steps.

After the refund is initiated from our side, you’ll be automatically refunded on your original payment method within 10-15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. We will also send you an update with details for the Refund like ARN/RRN number. 
If more than 15 business days have passed since we’ve approved your refund, please contact us at mastercologne.official@gmail.com.